Privacy Policy
Last updated: 29 October 2026
The short version
- We keep the minimum needed to run the app: your store's address and name, encrypted access keys and your plan.
- We collect nothing about your shoppers or customers.
- We delete your access keys when you uninstall, and everything else 48 hours later.
- No advertising, no selling or renting of data, and no use of your data to train AI models.
1. Who we are
hoop Cart Rewards ("the app") is a Shopify app made by Hoop Interactive LLC ("we", "us"), a Wyoming limited liability company at 30 N Gould St #20402, Sheridan, WY 82801, USA. For the data described here, we are the data controller. Contact: hi@hoopinteractive.com.
2. What we collect
The app is used by Shopify merchants ("you"). Here is everything it handles, and where each item lives.
| Data | Where it comes from | Why | Where it is kept |
|---|---|---|---|
| Your store's Shopify address (myshopify.com domain), store name and app installation ID | Shopify, when you install | To know which store is using the app | Our database |
| Shopify access keys | Shopify, when you open the app | To work with your store on your behalf | Our database, encrypted |
| Your Cart Rewards settings: the amounts, messages, colours and dates, the gift products you choose (their ID, name and image address) and the IDs of the two automatic discounts and the all-products collection the app makes in your store | You, in the app | To show Cart Rewards on your store and keep its two discounts up to date | Your Shopify store (an app data metafield), not our servers |
| Your plan: which plan, monthly or yearly, Shopify's subscription ID and when your free trial started | Shopify, when you choose a plan | To give your store the features of its plan and the trial only once | Our database |
| Server logs: requests to our servers, your store's address and error details | Our servers | To keep the app running and secure, and to fix problems | Our hosting provider |
When you email us, we also have your email and whatever you write, which we use only to answer you.
3. What we don't collect
- No data about your customers or shoppers: no names, email addresses, postal addresses, phone numbers or orders.
- No cookies, tracking or advertising in the app's screens or on these pages.
4. How we use it
Only to run the app for you, keep it secure, answer you, and decide what to improve. We do not sell or rent data, and we do not use it for advertising or to train AI models.
5. Who we share it with
Only the service providers that run the app for us: our hosting provider (servers, database and logs) and Shopify. They may use it only to provide their service to us. We share data if the law requires it.
6. How we protect it
Access keys are encrypted (AES-256-GCM). Every request from Shopify is checked for a valid signature. Data is sent over HTTPS only. Only the people who run the app can reach the database.
7. How long we keep it
- When you uninstall: we delete your Shopify access keys at once. Shopify cancels your plan.
- 48 hours later (Shopify's erasure request, shop/redact): we delete everything we hold about your store. Reinstalling within those 48 hours keeps it.
- Customer requests (customers/data_request, customers/redact): we hold no customer data, so there is nothing to send or delete.
- Server logs are kept by our hosting provider for a limited time and then deleted.
8. Your rights
You can ask to see, correct or delete your data, and, where the law gives you the right (for example under the GDPR, UK GDPR or CCPA), object to or limit how we use it. Email hi@hoopinteractive.com; we reply within 30 days.
9. Where it is stored
Our servers and database are hosted in the United States. Where the law requires it, transfers are protected by standard contractual clauses.
10. Children
The app is for businesses and is not meant for children.
11. Changes
If we change this policy, we will update the date at the top. For important changes, such as collecting a new kind of data, we will tell you in the app or by email before they take effect.
12. Contact
Hoop Interactive LLC
30 N Gould St #20402, Sheridan, WY 82801, USA
Email: hi@hoopinteractive.com
Phone: +1 (307) 310-6766